Privacy Policy

Central New Mexico Electric Cooperative Broadband Services
Effective Date: August 7, 2025

Central New Mexico Electric Cooperative ("CNMEC," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, share, and protect your information when you use CNMEC Broadband Services ("Service").

By using our Service, you agree to the terms of this Privacy Policy.

Information We Collect

We collect the following types of information:

a. Account Information

When you subscribe to our broadband services, we collect:

• Name
• Billing address
• Service address
• Phone number
• Email address
• Payment information

b. Network Usage Information

We may collect data about your use of the Service, including:

• Device types connected
• Connection times
• Bandwidth usage
• IP and MAC addresses
• Performance metrics (e.g., connection speed, latency)

c. Support Interactions

We may collect information from your interactions with our member service team, including call recordings and service tickets.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our broadband services.
• Manage Member accounts and billing
• Respond to Member service inquiries
• Monitor network performance and usage
• Detect and prevent security issues and abuse
• Comply with legal or regulatory obligations

Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service providers who perform services on our behalf (e.g., billing, technical support, email communications)
• Law enforcement or government authorities when required by law, subpoena, warrant, or court order
• Network partners (such as backbone internet providers or peering networks) only as needed to provide broadband connectivity
• All third-party partners are required to maintain confidentiality and data protection standards.

Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no system is completely secure. You are responsible for securing any personal devices connected to our network.

Retention of Information

We retain your information only for as long as necessary to provide service, comply with legal obligations, resolve disputes, and enforce our agreements.

Member Rights and Choices

You have the right to:

• Request access to your account or usage data
• Request correction or deletion of your personal information (unless required for business or legal purposes)
• Opt out of promotional communications (we do not send advertising unless you opt in)

To exercise these rights, contact us using the information below.

Children’s Privacy

Our Service is not intended for use by children under the age of 13. We do not knowingly collect personal information from children without parental consent.

Changes to this Policy

We may update this Privacy Policy occasionally. If we make significant changes, we will notify you via email, billing notice, or our website. The latest version will always be available at: coopcommunityconnect.com 

 

Questions

For questions about the Broadband Service Terms and Conditions or the Broadband Service Acceptable Use Policy (AUP) or appropriate use of the Service, please contact CNMEC Broadband Support at 505-832-4483.